Frequently Asked Questions
Below you'll find the most frequently asked questions about our forging tools, delivery times, returns, payments and product information.
Shipping
Do you ship internationally?
Do you ship internationally?
Yes, we ship throughout Europe and beyond. Shipping costs and delivery times vary by destination and are shown in your cart as soon as you enter your country.
When will I receive my order?
When will I receive my order?
Order on a business day before 4:00 PM and we'll ship your order the same day. As soon as your order is on its way, you'll receive a track-and-trace code.
Do you also ship heavy items like anvils and forges?
Do you also ship heavy items like anvils and forges?
Yes. We ship heavy items by pallet. We'll contact you in advance to arrange a delivery day.
Payment
Which payment methods do you accept?
Which payment methods do you accept?
You can pay securely with iDEAL, Mastercard, and Klarna.
Is it safe to pay on this website?
Is it safe to pay on this website?
Yes. Your payment details are processed securely. We do not store card details and have no access to your card information.
Can I pay later with Klarna?
Can I pay later with Klarna?
Yes, you can pay later with Klarna. You'll see this option at checkout if it's available for your order.
Returns
Can I return my product?
Can I return my product?
You can return your order within 14 days of receipt. The cost of return shipping is at your own expense, unless an item is damaged or incorrectly delivered.
How long does the return process take?
How long does the return process take?
As soon as we've received and inspected your return, we'll let you know by email whether your return has been approved. The refund will follow within 14 days after you register your return.
Who pays the shipping costs for a return?
Who pays the shipping costs for a return?
You are responsible for the cost of returning the item, unless it arrived damaged or was delivered incorrectly. In that case, we'll cover the cost.
Products
Are your anvils made from top-quality steel?
Are your anvils made from top-quality steel?
Our anvils are made of forged steel and built for daily use in the workshop.
Are the forges safe for beginners?
Are the forges safe for beginners?
Our forges are suitable for beginners, provided you follow the manufacturer's safety instructions and use the proper protective equipment.
Do you offer starter kits for beginners?
Do you offer starter kits for beginners?
Yes, we offer complete forging and smelting packages for beginners, intermediate users, and professionals, with up to 20% package discount.
Are your tools suitable for knifemaking?
Are your tools suitable for knifemaking?
Part of our range is suitable for knifemaking, such as forges with the right temperature range for Damascus steel. Not sure whether a product suits your project? Feel free to get in touch with us.
Do smelting furnaces come with a warranty?
Do smelting furnaces come with a warranty?
Our products are covered by the statutory conformity provisions. In addition, a manufacturer's warranty may apply. If in doubt, please contact us for the warranty terms of a specific model.